Frequently Asked Questions (FAQ)

📦 Shipping & Delivery

Where do you ship from, and which countries do you ship to?
We ship worldwide from our logistics partners and warehouses located in Europe, including Germany.

Which shipping providers do you use?
We work with trusted logistics partners including UPS, DHL, DPD, and third-party logistics providers Quivo and Hive.

What are the delivery times?

  • Germany: 1–3 business days
  • EU: 3–7 business days
  • Worldwide: 5–10 business days
    For backorder items, please allow an additional 3–10 business days for procurement.

Do you offer shipment tracking?
Yes, tracking is available upon request.

💳 Payment

What payment methods do you accept?
We accept credit and debit cards (via Stripe/WooPayments), PayPal, and Klarna.

Is VAT included in the price?
Yes, all prices include VAT where applicable.

🔁 Returns & Cancellations

Can I cancel my order?
You can request a cancellation before your order has shipped. Once shipped, you’ll need to initiate a return.

What is your return policy?
You may return unused items in original packaging within 30 days of receipt.
Return shipping is at the customer’s expense. Refunds are processed after inspection of the return.

Do EU customers have a statutory right of withdrawal?
Yes, customers within the EU may withdraw from their purchase within 14 days. Full details are available on our Right of Withdrawal page.

✅ Product Authenticity & Quality

Are your watches 100% authentic Pagani Design products?
Yes — all watches are 100% authentic and procured directly from the source.

Are all watches new and in original packaging?
Absolutely. Every watch comes in original packaging and includes:

  • A guarantee card
  • A cleaning cloth
  • A user manual
  • A tool to adjust the strap length (if applicable to the model)

🛠 Warranty & Support

Is there a warranty included with my watch?
Yes, each watch comes with a warranty card. Please refer to your product insert or contact support for specific warranty terms.

How can I contact customer support?
You can reach us via:

What are your customer support hours?
We provide 24/7 customer support via email. Phone and live chat availability may vary by day.

🎁 Promotions & Offers

Do you offer any discounts or special promotions?
Yes! Each week, we feature a discounted watch model. To receive the discount code and updates, join our email list.

⏳ Pre-orders & Special Editions

Do you sell pre-order or limited-edition watches?
No, we currently do not offer pre-order or limited-edition models. All listed products are ready for purchase or marked as backorder if temporarily out of stock.